Please read these terms carefully before engaging our services. By working with The Design Shore, you agree to the terms described below. Last updated: January 2025.
By engaging The Design Shore for any service — whether through our website, email, WhatsApp, phone, or any written agreement — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms apply to all clients, regardless of whether a separate service agreement is signed. Where a separate agreement exists, its specific terms take precedence over these general terms in case of conflict.
If you are entering into these terms on behalf of a company or organisation, you confirm that you have the authority to bind that entity.
The Design Shore provides performance marketing services including but not limited to:
The specific scope of services delivered to each client is defined in the proposal, service agreement, or written confirmation shared prior to project commencement. We reserve the right to subcontract any part of the work to qualified professionals while remaining accountable to the client.
For us to deliver effective results, you agree to:
Our fee structure is agreed upon before the project begins and outlined in your proposal or service agreement. Common models include:
Payment terms: Invoices are due within 7 days of issue unless otherwise agreed in writing. Retainers are billed at the start of each month. Project fees may require a 50% advance before work begins.
All fees are exclusive of GST (Goods and Services Tax) unless explicitly stated otherwise. Applicable GST will be added to invoices as required by Indian tax law.
Refund policy: Retainer fees paid for a current month are non-refundable. Project fees are non-refundable once work has commenced. If you cancel before work begins, the advance may be refunded minus any work already done.
Ad spend (money paid to Google, Meta, or other platforms to run your ads) is entirely separate from our management fees and is paid directly by you to the respective platform.
Work we create for you: Upon full payment of all outstanding invoices, all creative assets, ad copy, landing pages, and other deliverables produced specifically for your campaigns become your property. Until full payment is received, The Design Shore retains ownership of all work.
Our methodologies and tools: Any proprietary systems, frameworks, templates, processes, or internal tools we use to deliver results remain the intellectual property of The Design Shore. Engaging us does not grant you a licence to replicate or resell our working methods.
Your content: You retain ownership of all brand assets, product images, videos, and other materials you provide to us. By providing these, you grant us a licence to use them solely for the purpose of delivering your services.
Portfolio use: We may reference your business name and general results (e.g. "reduced CPL by 40% for a D2C skincare brand") in our portfolio and marketing materials. If you prefer we do not, please inform us in writing at the start of the engagement.
Both parties agree to keep confidential any non-public business information shared during the engagement. This includes — but is not limited to — business strategies, financial data, customer data, ad account performance, and technical setups.
This clause does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.
Results depend on many factors outside our control, including:
We commit to transparency — you will always receive honest reporting and clear explanations of performance, regardless of outcome.
To the maximum extent permitted by applicable law, The Design Shore's total liability to you for any claim arising from our services shall not exceed the total fees paid by you to us in the three months preceding the claim.
We are not liable for:
Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under Indian law.
By you: You may terminate our services by giving 30 days written notice via email. Any fees due for work completed during the notice period remain payable.
By us: We may terminate or suspend services with 14 days written notice if:
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
Both parties agree to attempt to resolve any dispute informally by written notice before initiating formal legal proceedings.
We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable law. When we do, we will update the date at the top of this page.
Continued use of our services after an update constitutes acceptance of the revised terms. For active clients, material changes will be communicated via email at least 14 days before they take effect.
Questions about these terms? We're happy to clarify anything before you engage our services.
We typically respond within 1–2 business days.
© 2025 The Design Shore. These terms were last updated January 2025.
This document does not constitute legal advice. Consult a qualified lawyer for legal guidance specific to your situation.